1. How can I order True Pet Food?

You can order True Pet Food directly from our website or through selected online retailers. Simply choose the product item, add it to your cart, and proceed to checkout. We offer convenient payment options for your ease.

2. What sizes of True Pet Food are available for purchase?

True Pet Food is available in two food sizes: 4lbs, which is perfect for smaller households or trial purposes, and 40lbs, ideal for larger households or for those who prefer to stock up. Also available, Salmon Oil in 8oz, ½ Gallon and 1 Gallon.

3. Where do you ship True Pet Food?

We offer shipping across the Caribbean region, ensuring that your dog can enjoy True Pet Food no matter where you are located. Please check our website or contact customer service to confirm shipping availability to your specific location.

4. How long does shipping take?

Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 3-7 business days. You will receive a tracking number once your order is shipped so you can monitor its progress.

5. Are there any shipping fees?

Shipping fees are calculated based on your location and the size of your order. The exact cost will be displayed at checkout before you finalize your purchase. Occasionally, we offer promotions that include free or discounted shipping.

6. Is True Pet Food available for subscription delivery?

Yes, we offer a subscription service that allows you to have True Pet Food delivered regularly to your doorstep. You can choose the frequency of delivery and modify or cancel your subscription at any time.

7. Can I return or exchange my order?

If you are not completely satisfied with your purchase, you can return or exchange your unopened or damaged True Pet Food within 30 days of delivery. Please contact our customer service team to initiate the return or exchange process.

8. What payment methods do you accept?

We accept all major credit cards, as well as online payment methods such as PayPal. For your convenience, we also offer payment on delivery in select locations.

9. Is True Pet Food available in stores?

Yes, True Pet Food is available at various retail outlets throughout the Caribbean. If you prefer to purchase in person, please visit our store locator on the website to find a retailer near you.

10. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package online until it reaches your doorstep.

11. What should I do if my order arrives damaged?

If your order arrives damaged, please contact our customer service team immediately. We will arrange for a replacement or refund, depending on your preference.