1. What is the True Pet Food membership program?
The True Pet Food membership program is a loyalty program designed to reward our customers with exclusive benefits, discounts, and early access to new products. By joining, you become part of our community, enjoying perks tailored to enhance your experience with our brand.
2. How do I sign up for the True Pet Food membership program?
You can sign up for the membership program directly on our website. Simply fill out the registration form with your details, and you’ll be all set to start enjoying the benefits.
3. Is there a fee to join the True Pet Food membership program?
No, joining the True Pet Food membership program is completely free. We believe in rewarding our loyal customers without any additional cost.
4. What benefits do I receive as a True Pet Food member?
As a member, you’ll receive exclusive discounts on our products, early access to new product launches, special promotions, and personalized recommendations. Additionally, members are the first to know about any upcoming events or offers.
5. How do I earn rewards through the True Pet Food membership program?
You earn rewards through your purchases and interactions with our brand. For every purchase you make, you’ll accumulate points that can be redeemed for discounts, free products, or other special offers. We also offer bonus points for activities such as referring friends, leaving reviews, and participating in surveys.
6. How can I redeem my rewards?
Redeeming your rewards is easy. Log in to your account on our website, navigate to the rewards section, and choose the rewards you’d like to redeem. The discount or offer will be applied to your next purchase automatically.
7. Can I combine my membership rewards with other discounts or promotions?
In most cases, membership rewards can be combined with other discounts or promotions, but some exclusions may apply. Please check the terms and conditions of each promotion for specific details.
8. Do my membership rewards or points expire?
Yes, rewards points have an expiration date. Typically, points expire 12 months from the date they were earned. We’ll send you a reminder before your points are set to expire, so you have plenty of time to use them.
9. How can I check my membership points balance?
You can check your points balance by logging into your True Pet Food account on our website. Your points balance, along with a history of how you’ve earned and redeemed points, will be displayed in the rewards section.
10. What should I do if I encounter issues with my membership account?
If you experience any issues with your membership account, please contact our customer service team. We’re here to help resolve any problems and ensure you have the best possible experience with our program.
11. Can I cancel my True Pet Food membership?
Yes, you can cancel your membership at any time. Simply contact our customer service team to request cancellation. Please note that any unused rewards points will be forfeited upon cancellation.
12. Will I receive marketing emails if I join the membership program?
As a member, you will receive occasional emails about exclusive offers, product launches, and other news related to True Pet Food. However, you can manage your email preferences in your account settings and opt out of marketing emails if you prefer.